How can we help?

Your purchase is safe — the order is recorded the moment payment clears, independently of the email. Go to Find my purchase and enter the email you bought with, and we'll re-send your access links. Check your spam folder too. If you mistyped your address at checkout, email us and we'll correct it.

No. Each purchase gets a permanent link you can bookmark and return to any time. If a product is later removed from the store, buyers keep access to what they already paid for.

Some products are produced by our AI factory rather than written in advance. Every AI-built product is reviewed by a person before it's listed for sale — nothing goes on the store unreviewed. Products are clearly badged so you always know what you're buying.

Yes — that's the point of the store. Describe what you want on the home page, and we'll build, brand and price it, then email you when it's ready. There's no charge for asking.

Digital products are delivered instantly, so sales are final once downloaded — but if something is faulty, corrupted, or materially not as described, we'll repair, replace or refund it within 14 days. Full details in the Refund Policy.

The Cartlyt app is a separate product billed on cartlyt.com. Manage or cancel it from your account there (Profile → Manage billing) — not from this store.

Yes. We never see or store your card details. Checkout runs entirely on our merchant-of-record provider's own systems, which also handles VAT/sales tax and issues your invoice.