Refund Policy

1. Try the demo first

Where a product has a demo, that demo is the complete, working application — every feature is live, nothing is locked, and no signup is required. The only difference is that files exported from the demo carry a watermark. You can therefore evaluate exactly what you are buying, for as long as you like, at no cost and no risk.

Because that evaluation is available to everyone before payment, buying is a decision you make with full information — and the terms below reflect that.

2. All sales are final

Digital products are delivered instantly and cannot be returned, unsent or un-downloaded. All sales are final once a product has been delivered, downloaded, or an access link or licence has been issued.

This applies in particular to software products such as the Invoice Generator. Software is not returnable and is not refundable, because a full free demo lets you confirm it does what you need before you spend anything. We do not offer refunds for change of mind, for buying by mistake, for a product working as described but not as you hoped, or because you no longer need it.

3. If something is genuinely wrong: repair or replace

If a product is faulty, corrupted, incomplete, or materially not as described, tell us within 5 days of purchase at support@cartlyt.com, with your order reference and enough detail for us to reproduce the problem.

Where the issue is confirmed, our remedy is to repair or replace the product — we will fix it, send you a corrected version, or supply an equivalent product of the same value. Repair or replacement is the remedy under this policy; a refund is not offered as an alternative, and the choice between repair and replacement is ours. Reports made after 5 days will still be looked at as support, but fall outside this remedy.

Problems that are not product faults are handled as support rather than under this section — for example your own hosting or environment setup, a change you made to the product, or a feature that was never described as included.

4. Billing errors

Separately from the above: if you were charged twice for the same product, charged an amount that does not match the listed price, or charged for something you never received, that is a billing error, not a product complaint. Contact us and we will have the incorrect charge refunded in full. We treat these promptly — you should never be out of pocket for our mistake.

5. Please talk to us before a chargeback

If something has gone wrong, email us first — most issues are solved the same day, and a replacement reaches you far faster than a bank dispute. Raising a chargeback for a product that was delivered as described, without contacting us, may result in access being withdrawn and future purchases declined.

6. Cartlyt app subscriptions

Subscriptions for the Cartlyt web app are a separate product, billed on cartlyt.com under its own billing terms. Manage or cancel them from your cartlyt.com account — this policy does not apply to them.

7. Payments, tax and who to contact

Payments are processed by Link (a Stripe company) as merchant of record, which is why your statement shows LINK.COM* CARTLYT and why your payment receipt comes from Link. Any sales tax or VAT is calculated, collected and remitted by them. Where a refund is due under section 4, it is returned to your original payment method, including any tax charged, and typically appears within 5–10 business days depending on your bank.

Start every request with us, not your bank: support@cartlyt.com.

8. Your statutory rights

Consumer law in your country may give you rights that cannot be excluded by a policy such as this one. Nothing here removes or limits those rights, and where one of them applies it takes precedence over the terms above. By buying a digital product and accessing it immediately, you ask us to begin delivery right away and accept that any cancellation right which ends on delivery is used up at that point.